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Training
Skills
Wellbeing
Customer Service
CUSTOMER SERVICE
Good Customer Service Skills are imperative across all sectors to have the knowledge and skills to meet the business objectives and support Customers through various methods of communication. All roles can benefit from excellent customer service skills and improve business reputation and success.
Better Bodies UK is an accredited training centre for Training Qualifications UK, Active IQ, Industry Qualifications, The Skills Network, Highfields and First Aid Awards (FAA).
All courses are delivered to Ofqual and SQA regulations and sit on the qualifications framework in England, Wales, Northern Ireland (Ofqual) and in Scotland (SQA). All candidates receive certification following completion of the courses.
We teach locally, nationally and globally and will always take a personal approach; tailoring the delivery of the qualification to your individual needs.
How can we help you?
We offer a huge range of accredited courses and qualifications, tailored to your sector or business type. If you don't see what you need here, please contact us and we'll be happy to help.
Courses for Customer Service Environments
01.
Active IQ L2 Certificate in Customer Service and Professional Development (RQF 601/3757/5)
This qualification will provide learners with the knowledge and skills to be able to work in a customer-facing environment and deliver good customer care whilst working effectively with both internal and external customers.
05.
TQUK L2 Certificate in Understanding Environmental Sustainability (RQF 603/3776/X)
The purpose of the qualification is to develop learners’ knowledge and understanding of a range of topics relating to environmental sustainability including control of global warming, reducing carbon emissions, alternative energy sources, conservation, environmental monitoring and energy management. The qualification forms part of a wide-ranging strategy of sustainability improvement.
07.
FAA L3 Award in Principles of Safeguarding and Protecting Children, Young People or Vulnerable Adults (RQF 601/8471/1)
This qualification is designed for learners who have contact with children, young people or vulnerable adults in their working environment including voluntary work. It promotes awareness and sensitivity to safeguarding enabling learners to be able to identify issues and emphasises the responsibility to ensure that concerns are reported and acted on immediately.
09.
FAA L2 Award in First Aid for Mental Health (RQF 603/3769/2)
This qualification provides learners with the knowledge to recognise and manage a range of mental health conditions including stress and understand the impact of substance abuse. They will learn about the first aid action plan for mental health, be able to put it in place and know how to implement a positive mental health culture in the workplace.
11.
FAA L3 Award in Emergency First Aid at Work (RQF Y/615/8504)
Where a workplace first aid risk assessment identifies a need for an Emergency First Aider in the Workplace, this one-day qualification meets the requirements of the Health and Safety (First Aid) Regulations 1981 and the Health and Safety (First Aid) Regulations (Northern Ireland) 1982. The learner will gain the knowledge and practical competence required to deal with a range of workplace first aid situations.
15.
FAA L2 Award in Cardiopulmonary Resuscitation and Automated External Defibrillation (RQF 600/1852/5)
Automated External Defibrillators (AEDs) are becoming more widely available in public areas and workplaces and the survival rate for casualties suffering cardiac arrest dramatically increases if an AED is available and they are qualified to use it.
02.
TQUK L2 Certificate in Principles of Business Administration (RQF 603/2949/X)
This qualification aims to provide learners with the underpinning knowledge that is required by employees to work in a range of different environments in a business administration role.
The objectives of this qualification are to help learners to develop essential knowledge of how to carry out administrative tasks such as how to manage information and supporting events know how to apply their knowledge in a variety of industries and job roles.
06.
FAA L1 Award in Awareness of Safeguarding (RQF 603/5635/2)
This qualification is suitable for all persons and will provide an understanding of safeguarding which can be used in a workplace, activity group or any instance where a person comes into contact with children or adults at risk. The qualification provides learners with the knowledge to identify a safeguarding concern, listen and appropriately record a disclosure, and report to the appropriate person.
08.
FAA L1 Award in Awareness of First Aid for Mental Health (RQF 603/3768/0)
This qualification provides learners with the knowledge to recognise a range of mental health conditions, how to start a supportive conversation and when and how to signpost a person to seek appropriate professional help. Learners will know how to recognise and manage stress.
10.
FAA L3 Award in Supervising First Aid for Mental Health (RQF 603/3770/9)
Learners will learn about the first aid action plan for mental health, be able to put it in place and understand how to implement a positive mental health culture in the workplace. Learners will gain the knowledge to identify when a person may have a condition and know where they can go to get help.
12.
FAA L3 First Aid at Work (RQF 600/7380/9)
It is a requirement of the Health & Safety law that employers provide a safe and healthy environment to work in. If your assessment of First Aid needs highlights the need for qualified first aiders, then this level 3 qualification (level 6 in Scotland) will provide you with suitable, highly trained personnel.
16.
FAA L2 Award in Manual Handling Principles and Practice (RQF 600/7624/0)
We are all exposed at times to some form of manual handling such as lifting, carrying, pulling and pushing actions that can be compounded by simultaneous movements such as climbing or pivoting. Personal injuries resulting from incorrect manual handling in the workplace accounts for over one million working days lost per year, as well as the pain and suffering experienced by the casualties. Correct manual handling techniques can make a huge difference.